Refund policy
We offer an exchange or full refund on all orders returned back to us within 30 days of receipt. Returns after this date will only be accepted at our discretion. All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
How do I return?
Simply follow the instructions on our returns portal within 30 days of receipt of shipment.
If you wish to exchange your items, remember to specify for which product, colour & size.
What items are returnable?
- They must be in original condition.
- For clothing, unwashed and unworn.
- In the original packaging.
Are there any charges for return?
For postal returns Country of Origin are not liable for any costs.
Original shipping charges are non-refundable.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
How to Return Your Item(s) – International Customers
How do I return?
Simply follow the instructions on our returns portal within 30 days of receipt of shipment.
We also recommend that you use an insured courier service with signature on delivery. Country of Origin cannot take responsibility for any products lost or damaged in transit back to us.
Include your original invoice, with your preference for exchange or a refund. If you wish to exchange your items, remember to specify for which product, colour & size
Country of Origin
50 Pullman Road
Wigston
LE18 2DB
What items are returnable?
They must be in original condition.
For clothing, unwashed and unworn.
In the original packaging.
Are there any charges for return?
For postal returns Country of Origin are not liable costs.
Original shipping charges are non-refundable.
Country of Origin will cover the cost of dispatching exchanged items.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.